1. CUSTOMER PRIVACY STATEMENT

Pyrethra Inc. (“Pyrethra”, “we” or “us”) knows that you care about how Personal Information (as defined in section 3) is used and shared. This notice describes how we treat that information. We are committed to the important goal of protecting privacy and personally identifiable information. This privacy notice is applicable to the use of our website, and all products, services and applications that reference this notice (collectively, “Services”). By visiting our website and using our Services, you agree to the terms of this Privacy Statement.

2. OUR COMMITMENT TO PRIVACY

We are committed to controlling the storage, use and disclosure of Personal Information (as defined in section 3) provided by our customers.

3. WHAT IS PERSONAL INFORMATION?

(1) “Personal Information” is personally identifiable information such as a name, residential address, e-mail address, credit card particulars, mailing and billing information, and includes information about product and service inquiries, usage of our Services, and other information provided to us.  

(2) Personal Information is stored by us only when you specifically and knowingly choose to provide it to us, such as when you input or upload information through our Services. When users of our Services provide Personal Information through our Services, they are confirming that they have the consent of the person to whom the Personal Information belongs and refers to use it with the Services.

(3) Publicly available information, such as a public directory listing of a name, address, telephone number and electronic address, is not considered Personal Information.

4. STORAGE AND USE OF PERSONAL INFORMATION

(1) We store and use Personal Information only when you provide such information to us and when you transmit such information into and by way of the Services. We store and use Personal Information solely for the purpose of permitting you to use our Services in accordance with our Services agreement. By requesting that we store, or by providing to us, Personal Information via the Services, you are consenting to our storage and use of such Personal Information in accordance with the Services agreement.  Personal Information will not be used for any other purpose without your consent. 

(2) We may also receive non-personally identifiable information (e.g. functions and features of the Services that have been used, etc.) from your interaction with our Services.

(3) Our Services do not limit the amount and type of information you may submit to them.

(4) We will not sell, lease, or trade Personal Information to other third parties.

(5) Anonymous or other information that is not Personal Information gathered by us through our Services may be used for technical, research and analytical purposes.  

(6) We will only ask for information about you that we need and will only ask for it when we need it. When we ask you for the information, we will explain to you why we need it and what we are going to do with it.

(7) Personal Information may be stored on servers and computers located outside of Canada, which are managed by companies that meet the security requirements for us and our customers. 

5. DISCLOSURE

We shall not disclose Personal Information except: (i) as may be required to provide the Services; (ii) as you may direct; (iii) via the Services as a result of your actions; and (iv) as the law may require.

6. USE OF COOKIES

(1) We use a browser feature called a cookie to collect information anonymously and track user patterns on our websites. A cookie is a small text file that is placed on your hard disk by a website. “Cookies” contain a unique identification number that identifies your browser, but not you, to our computers each time you visit our website. Cookies tell us which pages of our website are visited and by how many people.

(2) The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on our website.

7. ACCURACY

We will try to ensure that any information is accurate, complete, and up to date. However, please inform us of any change in the information. In the event you have questions about the accuracy of information we store, you will have access to that information to verify and update it. If we have disclosed inaccurate information about you to a third party, we will be pleased to contact the third party to correct the information.

8. SECURITY

We are committed to protecting privacy. Security measures, such as locked filing cabinets, restricted access or the use of passwords and encryption have been adopted to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect privacy and those employees with access to Personal Information shall use the Personal Information strictly in accordance with this Privacy Policy.

9. ACCESS

We may permit you to access your Personal Information in those circumstances permitted or required by applicable privacy legislation. If we refuse access to you, we will provide you with the reasons for our refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. We will respond to your requests for access in accordance with applicable privacy legislation.

10. QUESTIONS OR CONCERNS

(1) If you have any questions or concerns about the Personal Information about you held by us or about the compliance by us with our Privacy Policy, please contact us at compliance@pyrethra.com.

(2) We have procedures in place to receive and respond to complaints or inquiries about its handling of Personal Information. We will describe the complaint procedures to anyone who makes inquiries or lodges complaints.

(3) If you are not satisfied with the response from us after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable.

11. WHEN IS THIS PRIVACY POLICY IN FORCE? WILL THE PRIVACY POLICY EVER CHANGE?

(1) The foregoing policies are effective as of the “Last Update” date stated below. We reserve the right to change this policy at any time with reasonable notice to users posted on the website of the existence of a new Privacy Statement. This statement and the policies outlined here are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Last Updated: July 17,2023